It is possible to change or cancel your order as long as we have not processed the order and sent the package from our warehouse. If you wish to change or cancel an order, please feel free to contact us at info@ciszere.se.

Begin first with to double check that the mail has not ended up in your spam folder. You can also log in to your Ciszere account and check the status of your order under “Orders”. If you do not find an order confirmation, please contact our customer support at info@ciszere.se. We aim to have a quick response time for our customers.

Once you have placed your order, you will receive an order confirmation to your e-mail. In the mail you will find a tracking link for your package.

Does not the link work? Contact us at info@ciszere.se and we will help you. We always aim a quick response time for our customers.

You will receive a text message (SMS) with all the relevant information you will need to track your package. Please, do not hesitate to contact us for more information.

Delivery - We ship worldwide
Free delivery and Free returns on all orders.

Scandinavia (Denmark, Norway, Sweden, Finland)

• DHL Standard Parcel Connect - 2-3 days. (Free)
• PostNord Standard MyPack - 2-3 days. (Free)
• DHL Express - 1-3 days. (9€)
• Tracking and full insurance.

EU + World Wide

• DHL Standard Parcel Connect - 2-7 days. (Free)
• UPS Express - 1-3 days (9€).
• DHL Express - 1-3 days. (9€)
• Tracking and full insurance.

Return Policy
You are always entitled to an exchange or refund within 28 days after you have received your package, as long as the item has not been used. We always include a return label in your order for an easy return process. As soon we receive your return package we will return your money.

You can choose the optional express delivery on your order. Then we will pack your order immediately and you will receive it within 48 hours. You can select this option at checkout.

Begin first with to double check that the mail has not ended up in your spam folder. You can also log in to your Ciszere account and check the status of your order under “Orders”. If you do not find an order confirmation, please feel free to contact us at info@ciszere.se, and we will help you as soon as we can.

Once you have placed your order, you will receive an order confirmation to your e-mail. In the mail you will find a tracking link to your package.

Does the link not work? Our customer support will assist you. Therefore contact us at info@ciszere.se and we will help you. We always aim for a quick response rate for our customers.

Pay now
This means that you can pay by card directly at the checkout.
You can always pay with Visa and Mastercard.
Payment will be made as soon as your order has been confirmed.

You can choose to pay with Klarna’s different payment methods. Klarna today do not only offers invoices. You can easily pay by card or bank transfer via Klarna as well. More information about these options can be found below.

Klarna
Klarna is one of Europe’s largest banks and offers payment solutions such as direct payments, payment according to various delivery options and installment plans in a one-click shopping experience. Check out the details below. (For more information, you can visit klarna.com).

– Pay now
This means that you can pay by card directly at the checkout.
You can always pay with Visa and Mastercard.
Payment will be made as soon as your order has been confirmed.

– Pay later
Customers in Austria, Denmark, Finland, Germany, the Netherlands, Norway, Sweden and the UK can choose to buy now and pay later, depending on eligibility. *
As soon as your order has been confirmed, you will receive information from Klarna on how and when to complete your payment. If you have any questions regarding your payment, please contact Klarna for information. If you are not eligible *, you will only see the Pay Now option at checkout.

– Partial payments
Customers in Denmark, Germany, Finland, Norway and Sweden can choose to open an account with Klarna and receive monthly account statements based on the option they chose. This option allows you to spread the cost of your purchase in monthly payments.

For this option, you must open an account with Klarna and you will receive monthly account statements when your order is confirmed.
If you are not eligible *, you will only see the Pay Now option at checkout.

Please note that Ciszere cannot provide any details as to why you are not eligible to pay with our pay later option. If you have any questions regarding payment, please contact Klarna customer service.

Your personal online safety is very important to us. To ensure that your shopping experience is safe, we use a ‘secure site’, so-called “SSL” (Secure Socket Layers) – a security standard used by most e-retailers that ensures that the transmission of sensitive information is protected when we process your order.

When you place an order, you can directly validate the security by clicking on the VERISIGN logo at checkout. To ensure that the information you share with you remains private, no payment information is stored in our database.

Then you simply go to our exchange and return portal (click on the button below) – and register your exchange or return. Note that the processing time will be considerably longer if you skip this step 🙂

Return information

• Simple return – return slip included in the package.
• Try it at home in peace and quiet with our satisfied customer guarantee.
• You have a 30-day right of exchange at no extra cost.
• You have the right to return goods within 14 days for a full refund from the time you receive your order.

We love our customers and therefore we want you to be able to try our amazing clothes at home in peace, without any requirements. We want you to feel completely satisfied with the size, fit, color and get the right feel of the garment before you decide if you want to keep. If there is something you are not happy with, we offer a full refund – no questions asked.

You know that we offer free shipping and free returns, so you can easily try at home, without any problems.

On each product page you will find a button with a size guide for current garments. You will also find information about the model’s height, weight and what size the model wears. Are you still unsure? Do not hesitate to contact us and we will help you with style and size guidance.

Some of our products sell out fast and we do everything we can to produce a refill as soon as we can. Contact our customer support at info@ciszere.se, if you want to know more in detail when your product will be back in stock.