EXTENDED EXCHANGE AND RETURN RIGHT DURING HOLIDAY SHOPPING

During the Christmas shopping, we offer an extended exchange and return right and with Friday the 8th of January 2022. The terms apply to all purchases from the 1st of November 2021. This means that you have the full right to exchange or return your item if it does not fit or not appreciated 🙂

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FAQ

Here you will find the answer to most of your questions.

Can I change or cancel my order?

It is possible to change or cancel your order as long as we have not had time to send it away from our warehouse. Contact us at info@ciszere.com as soon as possible if you wish to change or cancel an order.

I have not received my order confirmation?

First double check that the email has not ended up in your spam. You can also log in to your account and see the status of your order under “Orders”. If you do not find an order confirmation, contact us at info@ciszere.se and we will help you as soon as we can.

How do I know when my order is shipped?

Once you have placed your order, you will receive an order confirmation for your email. In the email you will find a link where you can follow your package’s path to you.

Does the link not work? Contact us at info@ciszere.se and we will help you as soon as possible.

How do I know when my package has arrived?

You will receive an text sms with all the information you need to know to get your package. Please dont hesitate to contact us for more information.

Delivery information
Shipping Information Denmark
  • We offer free shipping and free returns on all orders with Postnord.
  • Optional ability to ship with DHL, express, or home delivery.
  • You have your package within 2-4 days.
  • We offer full insurance and tracking of your package. 
Return information
  • Simple return - return slip included in the package.
  • Try it at home with our customer satisfaction guarantee.
  • You can exchange your goods within 30 days at no extra cost.
  • You have the right to return goods within 14 days of receiving your order for a full refund.
Payment information
  • Pay with Klarna checkout.
  • Pay by invoice, installment payment, credit/debit card, or bank transfer.
  • Secure and encrypted payments.
Express delivery

You can choose the optional express delivery on your order. Then we pack your order immediately and you have it within 48 hours. You select this option at checkout.

Do you miss your order confirmation?

First double check that the email has not ended up in your spam. You can also log in to your account and see the status of your order under “Orders”. If you do not find an order confirmation, contact us at info@ciszere.com and we will help you as soon as we can.

Where's my package?

Once you have placed your order, you will receive an order confirmation for your email. In the email you will find a link where you can follow your package’s path to you.

Does the link not work? Contact us at info@ciszere.com and we will help you as soon as possible.

Card payments

Pay now
This means that you can pay by card directly at the checkout.
You can always pay with Visa and Mastercard.
Payment will be made as soon as your order has been confirmed.

Klarna Checkout

You can choose to pay with Klarna payment methods. Klarna today not only offers invoices but you can easily pay by card or bank transfer via Klarna as well. More information about these options can be found below.

Klarna
Klarna is one of Europe’s largest banks and offers payment solutions such as direct payments, payment according to delivery options and installment plans in a one-click shopping experience. Find out more by visiting klarna.com and see some details below:

– Pay now
This means that you can pay by card directly at the checkout.
You can always pay with Visa and Mastercard.
Payment will be made as soon as your order has been confirmed.

– Pay later
Customers in Austria, Denmark, Finland, Germany, the Netherlands, Norway, Sweden and the UK can choose to buy now and pay later, depending on eligibility. *
As soon as your order has been confirmed, you will receive information from Klarna on how and when to complete your payment. If you have any questions regarding your payment, please contact Klarna for information. If you are not eligible *, you will only see the Pay Now option at checkout.

– “Slice it”
Customers in Denmark, Germany, Finland, Norway and Sweden can choose to open an account with Klarna and receive monthly account statements based on the option they chose. This option allows you to spread the cost of your purchase in monthly payments.

For this option, you must open an account with Klarna and you will receive monthly account statements when your order is confirmed.
If you are not eligible *, you will only see the Pay Now option at checkout.

Please note that Ciszere cannot provide any details as to why you are not eligible to pay with our pay later option. If you have any questions regarding payment, please contact Klarna customer service.

Payment security

Your personal safety online is very important to us. To ensure that your shopping experience is secure, we use a ‘secure site’, so-called “SSL” (Secure Socket Layers) – a security standard used by most online e-retailers that ensures that the transmission of sensitive information is secure when we process your order.

When you place an order, you can directly validate the security by clicking on the VERISIGN logo at checkout. To ensure that the information you share with you remains private, no payment information is stored and stored in our database.

Do you want to change size or return an item?

Then you simply go to our exchange and return portal (click on the button below) – and register your exchange or return. Note that the processing time will be considerably longer if you skip this step 🙂

CHANGE AND RETURN PORTAL
Return and exchanges

Return information

  • Simple return – return slip included in the package.
  • Try it at home in peace and quiet with our satisfied customer guarantee.
  • You have a 30-day right of exchange at no extra cost.
  • You have the right to return goods within 14 days for a full refund from the time you receive your order.
Satisfaction guarantee

We love our customers and therefore we want you to be able to try our fantastic clothes at home in peace and quiet, without requirements. We want it to feel good with the size, fit, color and feel of the garment before you decide if you want to keep. If there is something you are not happy with, we offer a full refund – no questions asked.

Are you unsure of a size?

You know that we offer free shipping and free returns so you can easily try at home.

Size guide

On each product page you will find a button with a size guide for current garments. You will also find information about the model’s height, weight and what size the model wears. Are you still unsure? Do not hesitate to contact us and we will help you with style and size guidance.

When will my product be back in stock?

Some of our products sell out and we do everything we can to produce a refill as soon as we can. Contact us if you want to know more in detail when your product will return.

Did not get an answer to your question?

Contact us here and we will help you further.

Contact us