It is possible to change or cancel your order as long as we have not yet dispatched it from our warehouse. Please contact us at info@ciszere.se as soon as possible if you want to change or cancel an order.

Firstly, double-check that the confirmation order in the email has not ended up in your junk folder. You can also log in to your Ciszeres account and check the status of your order under the “Orders” tab. If you still cannot find your order confirmation, please contact us at info@ciszere.se. We will solve it for you, as early as we can.

You will receive a text message with all the necessary information about your parcel and its tracking. Do not hesitate to contact us for more information at info@ciszere.se.

• We offer free shipping and free returns on all orders with DHL.
• Optional ability to ship with DHL express, or home delivery.
• You have your package within 3-6 days.
• We offer full insurance and tracking of your package. 

• Simple return - return slip included in the package.
• Try it at home with our customer satisfaction guarantee.
• You can exchange your goods within 30 days at no extra cost.
• You have the right to return goods within 30 days of receiving your order for a full refund.

• Pay with Klarna checkout.
• Pay by invoice, installment payment, credit/debit card, or bank transfer.
• Secure and encrypted payments.

You can choose the alternative option of express delivery on your order. We will then process your order directly. Within 48h the parcel will be with you. You can choose this option at checkout.

Firstly, double-check that the confirmation order in the email has not ended up in your junk folder. You can also log in to your Ciszeres account and check the status of your order under the “Orders” tab. If you still cannot find your order confirmation, please contact us at info@ciszere.se. We will solve it for you, as early as we can.

Pay now
This means you can pay directly by card at check-out.
You can always pay by Visa or Mastercard.
The payment will be processed as soon as your order has been confirmed.

Your personal security online is very important to us. To ensure that your shopping experience is safe, we use a “secure website”, known as “SSL” (Secure Socket Layers) – a security standard used by most e-merchants, whose purpose is to ensure that the transmission of sensitive information is protected when processing your order on Ciszere.

When placing an order, you can validate the security directly by clicking on the VERISIGN logo at checkout. To ensure that the information you share with us remains private, no payment information will be stored in our database.

Simply go to our exchange and return portal (click on the button below) – and register your exchange or return. Please note that the processing time will be considerably longer if you skip this step 🙂

Return information

• Easy returns – return slip included in the package.
• Try it out at home with our customer satisfaction guarantee. 
• You have a 30-day exchange right at no extra cost. 
• You have the right to return goods within 14 days of receiving your order for a full refund.

We love our customers and that’s why we want you to be able to try on our amazing clothes at home, with no strings attached. We want you to feel good about the size, fit, colour, and feel of the garment before you decide if you want to keep it. If there’s anything you’re not happy with, we offer a full refund – no questions asked.

You know that we offer free shipping and free returns, so you can easily and conveniently try it out at home.

On each product page you will find a button with a size guide for the garment in question. You will also find information about the model’s height, weight and what size the model wears. Are you still unsure? Don’t hesitate to contact us and we’ll help you with a style and size guide.

Some of our products sell out quickly and we do everything we can to get it back in stock as soon as possible. If you would like to know in more detail when your product will be back, please do not hesitate to contact us at info@ciszere.se.