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Vanliga frågor

Här får du svar på de vanligaste frågorna. 

Kan jag ändra eller avbryta en order?

Det är möjligt att ändra eller avbryta din beställning så länge vi inte har hunnit skicka iväg den från vårt lager. Kontakta oss på info@ciszere.se så snart som möjligt om du vill ändra eller avbryta en beställning.

Jag har inte mottagit någon orderbekräftelse

First double check that the email has not ended up in your spam. You can also log in to your account and see the status of your order under “Orders”. If you do not find an order confirmation, contact us at info@ciszere.se and we will help you as soon as we can.

Hur vet jag om min beställning har skickats?

Once you have placed your order, you will receive an order confirmation for your email. In the email you will find a link where you can follow your package’s path to you.

Does the link not work? Contact us at info@ciszere.se and we will help you as soon as possible.

Hur vet jag när mitt paket har kommit fram?

You will receive an text sms with all the information you need to know to get your package. Please dont hesitate to contact us for more information.

Delivery information

Fraktinformation inom Sverige

  • Vi erbjuder fri frakt och fria returer på alla ordrar med Postnord.
  • Valfria möjligheter att skicka med DHL, express eller hemleverans.
  • Du har ditt paket inom 1-3 dagar.
  • Vi erbjuder full försäkrning och spårning av ditt paket.

Returinformation

  • Enkel retur - retursedel följer med i paketet.
  • Prova hemma i lugn och ro med vår nöjd-kundgaranti.
  • Du kan byta dina varor inom 30 dagar utan extra kostnad.
  • Du har rätt att returnera varor inom 14 dagar från att du fått din order levererad för full återbetalning.

Betalningsinformation

  • Betala med Klarna checkout.
  • Betala med faktura, delbetalning, kortbetalning eller banköverföring.
  • Säker och krypterade betalningar.
Express delivery

You can choose the optional express delivery on your order. Then we pack your order immediately and you have it within 48 hours. You select this option at checkout.

Do you miss your order confirmation?

First double check that the email has not ended up in your spam. You can also log in to your account and see the status of your order under “Orders”. If you do not find an order confirmation, contact us at info@ciszere.com and we will help you as soon as we can.

Where's my package?

Once you have placed your order, you will receive an order confirmation for your email. In the email you will find a link where you can follow your package’s path to you.

Does the link not work? Contact us at info@ciszere.com and we will help you as soon as possible.

Card payments

Pay now
This means that you can pay by card directly at the checkout.
You can always pay with Visa and Mastercard.
Payment will be made as soon as your order has been confirmed.

Klarna Checkout

You can choose to pay with Klarna payment methods. Klarna today not only offers invoices but you can easily pay by card or bank transfer via Klarna as well. More information about these options can be found below.

Klarna
Klarna is one of Europe’s largest banks and offers payment solutions such as direct payments, payment according to delivery options and installment plans in a one-click shopping experience. Find out more by visiting klarna.com and see some details below:

– Pay now
This means that you can pay by card directly at the checkout.
You can always pay with Visa and Mastercard.
Payment will be made as soon as your order has been confirmed.

– Pay later
Customers in Austria, Denmark, Finland, Germany, the Netherlands, Norway, Sweden and the UK can choose to buy now and pay later, depending on eligibility. *
As soon as your order has been confirmed, you will receive information from Klarna on how and when to complete your payment. If you have any questions regarding your payment, please contact Klarna for information. If you are not eligible *, you will only see the Pay Now option at checkout.

– “Slice it”
Customers in Denmark, Germany, Finland, Norway and Sweden can choose to open an account with Klarna and receive monthly account statements based on the option they chose. This option allows you to spread the cost of your purchase in monthly payments.

For this option, you must open an account with Klarna and you will receive monthly account statements when your order is confirmed.
If you are not eligible *, you will only see the Pay Now option at checkout.

Please note that Ciszere cannot provide any details as to why you are not eligible to pay with our pay later option. If you have any questions regarding payment, please contact Klarna customer service.

Payment security

Your personal safety online is very important to us. To ensure that your shopping experience is secure, we use a ‘secure site’, so-called “SSL” (Secure Socket Layers) – a security standard used by most online e-retailers that ensures that the transmission of sensitive information is secure when we process your order.

When you place an order, you can directly validate the security by clicking on the VERISIGN logo at checkout. To ensure that the information you share with you remains private, no payment information is stored and stored in our database.

Do you want to change size or return an item?

Then you simply go to our exchange and return portal (click on the button below) – and register your exchange or return. Note that the processing time will be considerably longer if you skip this step 🙂

CHANGE AND RETURN PORTAL
Return and exchanges

Return information

  • Simple return – return slip included in the package.
  • Try it at home in peace and quiet with our satisfied customer guarantee.
  • You have a 30-day right of exchange at no extra cost.
  • You have the right to return goods within 14 days for a full refund from the time you receive your order.
Satisfaction guarantee

We love our customers and therefore we want you to be able to try our fantastic clothes at home in peace and quiet, without requirements. We want it to feel good with the size, fit, color and feel of the garment before you decide if you want to keep. If there is something you are not happy with, we offer a full refund – no questions asked.

Are you unsure of a size?

You know that we offer free shipping and free returns so you can easily try at home.

Size guide

On each product page you will find a button with a size guide for current garments. You will also find information about the model’s height, weight and what size the model wears. Are you still unsure? Do not hesitate to contact us and we will help you with style and size guidance.

When will my product be back in stock?

Some of our products sell out and we do everything we can to produce a refill as soon as we can. Contact us if you want to know more in detail when your product will return.

Did not get an answer to your question?

Contact us here and we will help you further.

Contact us