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Yes, we ship all over the world. Free shipping is available over a certain value.

Once you have placed your order, you will receive an order confirmation to your e-mail. In the mail you will find a tracking link for your package.

Contact us if the link does not work.

You will receive a text message (SMS) with all the relevant information you will need to track your package. Please, do not hesitate to contact us for more information.

Begin first with to double check that the mail has not ended up in your spam folder. You can also log in to your Ciszere account and check the status of your order under “Orders”.

If you do not find an order confirmation, please contact our customer support.

It is possible to change or cancel your order as long as we have not processed the order and sent the package from our warehouse. If you wish to change or cancel an order, please feel free to contact us.

If you order before 14:00 CET we will process your order the same day.

EU and selected countries
Orders within the European Union and the list of countries below are shipped DDP (Delivery Duty Paid), meaning that taxes and duties are included in the final price.

European Union
Australia
Canada
Norway
Switzerland
United Kingdom

Norway
Sales VAT is included. Any import VAT or duties are also covered by Ciszere, and you will incur no extra charges.

United Kingdom
Sales VAT is included. Any import VAT or duties (normally applicable on orders exceeding £135) are also covered by Ciszere, and you will incur no extra charges.

United States
Orders up to $800 are free of any import VAT or duties. No extra charges will incur. 

Rest of World
For countries outside of the EU we ship DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax and duty upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.

Yes, we ship to your country
We offer free delivery over 60€ and 30 days return policy on all orders so you can try at home and decide in peace.

Fast & traceable shipments
All orders placed before 14:00 CET ships the same day and you choose between well known carriers. (Such as DHL, UPS, DPD, PostNord and Express). Always fast, traceable and fully insured.

Delivery time

• Sweden 1-3 days
• Denmark, Finland: 2-4 days
• Norway: 3-6 days
• EU: 3-7 days
• UK: 4-7 days
• US: 5-8 days
• Rest of world: 5-8 days

Once you have placed your order, you will receive an order confirmation to your e-mail. In the mail you will find a tracking link to your package.

You can choose the optional express delivery on your order. Then we will pack your order immediately and you will receive it within 48 hours. You can select this option at checkout.

Pay now

Visa, Mastercard, Maestro, American Express, Union Pay, Bancontact, iDEAL,

This means that you can pay by card directly at the checkout. Payment will be made as soon as your order has been confirmed.

You can choose to pay with Klarna’s different payment methods. Klarna today do not only offers invoices. You can easily pay by card or bank transfer via Klarna as well. More information about these options can be found if you choose Klarna in the checkout.

Your personal online safety is very important to us. To ensure that your shopping experience is safe, we use a ‘secure site’, so-called “SSL” (Secure Socket Layers) – a security standard used by most e-retailers that ensures that the transmission of sensitive information is protected when we process your order.

When you place an order, you can directly validate the security by clicking on the VERISIGN logo at checkout. To ensure that the information you share with you remains private, no payment information is stored in our database.

Then you simply go to our online portal.

Go to our exchange and return portal here.

You need to register your return in our return portal. Otherwise, we may not be able to handle your return correctly, which may incur a handling fee of €15.

Return information

• Simple return – return slip included in the package.
• Try it at home in peace and quiet with our satisfied customer guarantee.
• You have a 30-day right of exchange at no extra cost.
• You have a 30-day right of return.

We want you to feel completely satisfied with the size, fit, color and get the right feel of the garment before you decide if you want to keep. If there is something you are not happy with we are here to help.

From 1 of November until 19 of January we have extended your return right so you can buy Christmas presents without any problems. If the product does not fit you are welcome to make a return or exchange.

Make sure to check our size guide and silhouette guide to find your size.

You can always chat with our style experts in the chat bubble.

We offer fee shipping for almost all product and free exchanges, so you can easily try at home, without any problems.

On each product page you will find a button with a size guide for current garments. You will also find information about the model’s height, weight and what size the model wears.

We also have a silhouette guide where you can learn about our different sizes. Here

Are you still unsure? Do not hesitate to contact us and we will help you with style and size guidance.

Do you look for inspiration for our products? Check out our pages for collections or community.

Some of our products sell out fast and we do everything we can to produce a refill as soon as we can. Contact our customer support at if you want to know more in detail when your product will be back in stock.